Echos from our guests on Tripadvisor – it’s their feedback that matters!

April 16th, 2013 by Winder Hall | No Comments

Country house B&B hidden gem, hidden jewel, secret treasure!

Winder Hall B&B Accommodation Lake District Cumbria

I often spend time reading all the comments in our visitor’s book and on Tripadvisor here at Winder Hall, our Lake District Country House B&B close to Cockermouth, Buttermere & Keswick. We take feedback very seriously, and make sure we take all constructive criticism on board (and do something about it!) as well as enjoying the many wonderful reviews that we receive. What better way to learn than from those who experience our hospitality first hand!

What really struck me today was how powerful people’s words are! Even more exciting was the realisation that the same ones are used over and over again – hidden gem, hidden treasure, secret worth sharing etc….. It’s really made me clock that you can do all the “clever” marketing and branding in the world, but taking time to really notice what your guests say is the biggest help in shaping who you are, making sure you build on what they want and keep your identity clear – a great exercise in listening and learning!

We’ve come to the conclusion that, however fearful the industry can be of Tripadvisor, it is a vital and excellent part of our business now. We make occasional mistakes, and are the first to hold our hands up and make sure we do better each time. If these errors or issues are exposed on this traveller’s resource then we accept the feedback and work towards 100% every day. The overwhelming majority of reviews are wonderfully positive, and it really makes the whole team at Winder Hall Country House buzz to read them! Love it or hate it, Tripadvisor is here to stay, and we are firmly in favour! It helps us improve when we need to, it gives us reassurance that we are delivering really unique hospitality with warmth and professionalism, and perhaps most of all it gives massive great signposts on how to market our business – we just need to listen to our fabulous guests!!

Winder Hall is a country house B&B near Cockermouth, within fifteen minutes drive of five of the most stunning lakes. To see more information on the stunning surrounds and nearby lakes you might like to take a look here. In a beautiful part of the Lake District, Lorton is the ideal setting for a break away. So much to do and see in the area, including excellent walking from the door, Go Ape and amazing cycle trails in Whinlatter Forest (Cyclewise offers a full day’s hire for half day price to guests of Winder Hall), and the adventure capital of Keswick is also close by. Worth a visit if you fancy a break away from it all! You can come and give us your verdict!

 

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